Refund & Cancellation Policy
Last updated 30 September 2026
This page explains how to cancel a ClipIQ subscription, when a payment can be refunded, and how the service is delivered. It's part of our Terms of Service. Questions? Email support@getclipiq.com.
What you pay for
- Creator (₹249/week) and Pro (₹599/week) are subscriptions, billed weekly in advance, that renew automatically until you cancel.
- Credit packs are one-time payments, not subscriptions.
- The Free plan costs nothing and needs no card. Full details are on the Pricing page.
Cancelling a subscription
Use "Cancel subscription" under Manage subscription on the Billing page. Cancelling stops future renewals; you keep your plan until the end of the week you've already paid for, and we don't refund the rest of that week. To move to a lower plan, cancel and subscribe to the plan you want. You can also cancel by emailing support@getclipiq.com.
Refunds
Payments are non-refundable by default. If something went wrong — a charge you didn't expect, or a problem on our side — email support@getclipiq.com within 7 days of the charge and we'll review it in good faith and, where appropriate, refund it. Credits you've already spent aren't refundable.
When a payment is refunded, the credits it paid for are removed from your balance in proportion to the refund (only what you still have — credits you've already used aren't clawed back). If a subscription payment is refunded in full, that subscription is ended too, so you aren't billed again.
If you dispute a payment with your bank instead of contacting us, we remove the credits it paid for and end any subscription it was for while the dispute is open. If the dispute is decided in our favour we restore those credits, but not the ended subscription — you're welcome to subscribe again. Please contact us first: we'd much rather sort it out directly. Nothing here limits any right to a refund or to cancel that you have under the law where you live.
Approved refunds go back to the original payment method through our payment provider, Razorpay. How long they take to show up depends on your bank or card issuer.
Delivery of the service
ClipIQ is an online service — nothing is shipped. Your plan or credits are added to your account at getclipiq.com once the payment has cleared, usually straight away (with some payment methods it can take a little while). You then use them to process videos and download clips from your dashboard.
Operator information
ClipIQ is a product operated by Suraj Kumar, an individual based in India — there is no registered company, LLP, GST number or CIN yet, and this page won't claim one it doesn't have. Until incorporation, Suraj Kumar is who you're dealing with under the ClipIQ name, reachable at the address below.
- Operator
- Suraj Kumar
- Product
- ClipIQ
- Website
- https://getclipiq.com
- Support
- support@getclipiq.com
- Jurisdiction
- India
No physical business address is published here — see "Where an address is legally required" on the About page for exactly why, and what closes that gap.